FAQ & Shipping


April 2020 update for our popular products

Due to OVERWHELMING DEMAND, please allow at least 2-4 weeks for delivery.

 

ORDER PROCESSING TIME

It will take 2-7 business days to process your order, regardless of the shipping option selected. We ship Monday through Friday, excluding weekends and holidays. We do NOT ship orders the same day. Please allow up to 5 business days on average for orders to process (if you order on Monday, your order should in most cases ship out on Friday). 

If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.

 

Estimated Shipping Time (unless shown otherwise on specific product's page)
United States 2-4 weeks
International 2-4 weeks

 

Frequently Asked Questions

 

Q: How much does shipping cost?

A: Shipping varies between countries.

Standard International Shipping: $5.95 USD

All orders over $39.99 are eligible for FREE SHIPPING.

 

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification through email or Facebook messenger. To get your tracking number, simply send us a message through Facebook or email us at support@darwindeals.com and we will have it sent to you. If you did not receive any updates on your order, please contact us immediately and we will do all we can to investigate.

  


Q: Why does shipping take so long?


A: Online stores worldwide are currently experiencing delays in shipping during these trying times.

 


Q: I ordered multiple products, but have received only one... where are the rest?


A: Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.

 

Q: Do you ship Internationally?


A: Yes! We ship worldwide to ensure that every customer will enjoy their shopping experience with us.

 

Q: Is your website secure with my personal information?


A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

 


Q: How do I order on your website?


A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

 


Q: Is there a quality guarantee for all the products being sold?


A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

  


Q: Do you offer a refund if I don't like the product?


A: Absolutely! We don't want you worrying about the risks of online shopping if you're actually interested in our products. Bad customer service is bad for business, so it's in our best interest to take care of you. Remember to contact us if you have any questions or concerns!

Visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us and we will get back to you as soon as possible.

 

Q: How can I get in contact with you?


A: We handle customer service through our contact page, FaceBook Messenger and email. Visit our Facebook Page here to open up a chat with us on FaceBook Messenger, or send us an email at support@darwindeals.com with any questions or concern that you have.